OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
75 ratings and 51 comments received in the last 90 days.
25 May 2025
Everyone in dealership helpful.
18 May 2025
Helpful, thorough, professional
02 May 2025
Enjoyable experience
03 April 2025
I was welcomed warmly on the morning and Adam ensured I was happy with everything before leaving in my new Mini and I felt totally reassured if I had any queries or questions that he would be available to help, anytime.
27 March 2025
The staff are great. Oliver was wonderful in helping us through the process of buying the car and as excited as we were when the car arrived. He kept me up to date on the delivery date of the car, even down to letting me know when it was being built.
24 March 2025
Very helpful
22 March 2025
We have now bought 3 electric minis from Bowker Blackburn and the sales service and handover have been excellent.
17 March 2025
Very helpful, knowledgeable & professional staff throughout the whole process. (Our Mini Sales Executive was Patric). We didn't feel pressured but he was available if we had any questions etc.
03 June 2025
They check all the things that need on at service. And let you know if some thing needs doing they will fix it or advise it will need doing at a later date
01 June 2025
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25 May 2025
Helpful
23 May 2025
Brilliant service
21 May 2025
It was so easy to book the appointment, I was kept informed of what was happening, I really appreciated the use of the courtesy car and I also really appreciated my vehicle being returned nice and clean. Thank you.
14 May 2025
Very efficient, the problem quickly identified and remedied.
14 May 2025
Wrong mileage recorded in service record book.
13 May 2025
Spent time discussing my next mini purchase with a wonderful Sales assistant whilst I waited
12 May 2025
Because communication before and after the service has been ace. Also the feed back and communication is excellent.
09 May 2025
The Service Team at Blackburn BMW Mini are polite, super efficient and professional to deal with!
02 June 2025
Exceptional service