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Customer Reviews.

sales

5

Made very welcome by Richard

10 November 2017

service

5

The lady that dealt with us was extremely pleasant and very helpful. Sadly can’t remember her name but she deserves recognition for her customer service. She went above and beyond what was expected. Her name may have been Kelley.

10 November 2017

service

5

From getting a reminder to picking the car up the service is excellent. I was informed of an update required on the software and a courtesy car arranged all without any issue. can't ask for more.

09 November 2017

service

5

Great customer service

09 November 2017

service

5

Kelby is a credit to the mini team

07 November 2017

service

5

Always in contact very helpful

07 November 2017

service

5

I'm always kept informed of costs and the vehicle check video is great.

02 November 2017

service

5

Always good service

01 November 2017

service

5

Can't fault my visit to mini

27 October 2017

service

5

The new petrol cap they fitted was very good.

27 October 2017

service

5

Every point was discussed in an understandable manner

25 October 2017

sales

5

Gary Ball was the salesman who dealt with our purchase. He was very helpful, friendly and informative. No pressure sales. Great communication.

22 October 2017

service

5

Convenient appointments, very thorough

18 October 2017

sales

5

Very pleased no pressure to purchase and felt like he worked to get me a great deal.

18 October 2017

service

3

Service Advisor unfriendly

18 October 2017

sales

4

All aspects of taking on a new PCP deal handled efficiently. One mark taken off due to having to deal directly with mini finance rather than dealership doing this on my behalf

12 October 2017

sales

5

Professional yet friendly service from the Bowker team

11 October 2017

sales

5

Fab service so easy to deal with

10 October 2017

sales

5

Friendly staff, comfortable surroundings , and a willingness to go the extra mile

09 October 2017

sales

5

Exceptional service from start to finish from Gary Ball and Oliver Latham-Holt.

05 October 2017

sales

5

All staff are welcoming and they make me feel relaxed. My salesman Gary makes any decisions easy for me and explains everything well.

28 September 2017

sales

5

Same as first answer

27 September 2017

sales

5

They are very good

26 September 2017

service

2

See above. felt like this was 'scaremongering' to unsuspecting customers. I don't feel identification of a potential 'wheel buckling' took place as the wheels were not removed from the vehicle and the tyre pressures were not even checked.

23 September 2017

service

2

The key fob was not updated with the service details and I had to makes a second 40 mile round trip to get it done. Otherwise would have been much higher.

22 September 2017

service

4

Service carried out on time and was kept fully up to date throughout.

21 September 2017

service

5

Kept up to date at every stage of process and fair prices/honest information

21 September 2017

service

5

Good communication when advised of problems

21 September 2017

service

5

Everything ran smoothly. No complaints

19 September 2017

sales

5

Get first class service

18 September 2017

service

5

See above

18 September 2017

service

3.5

Internal valet missed lots of bits in the car.

15 September 2017

sales

5

The service received was very good from Rob at Bowker Mini Blackburn

13 September 2017

service

5

As above

13 September 2017

service

4

Can always do better

12 September 2017

service

4

.

09 September 2017

service

5

As above comments

08 September 2017

service

5

Friendly, informed service staff. Lovely comfortable waiting area and car was serviced and washed within 90 minutes, as promised

08 September 2017

sales

5

As previously said I had a bad experience at 1 Mini dealership but Bowker definitely got rid of that bad taste and were brilliant throughout.

08 September 2017

service

3

The mini showroom is being renovated and as a result i had to go to the bmw main showroom where everyone seems to take themselves a bit to seriously.

05 September 2017

service

3

shouldn't have had to go in the first place. And if it was sorted first time I went.

01 September 2017

service

5

Bowkers were helpful with the date. They texted to remind me and the car was ready when it was required back. They were very good at explaining the service and checks which were carried out. Good coffee!!

01 September 2017

service

5

Friendly and efficient.

31 August 2017

service

5

I was unable to get my car to the garage for its Service. Bowker Blackburn didn't hesitate when I requested for it to be collected. They picked up my car on time returning it later the same day, service done, washed and vacuumed. Excellent service!

30 August 2017

service

5

Up to date information on every step of the process. Every staff member is friendly and knowledgeable

30 August 2017

service

2.5

The work was completed to the required standard and the car was valeted afterwards.